Contact Support
Have a question, found a problem, or want to suggest an improvement? Send us an email and we will be glad to help.
support@networks-cc.comWe normally respond within one to two business days.
Information to Include
Providing a few details can help us identify the problem more quickly:
- Your iPhone model
- Your iOS version
- Your vehicle's make, model, and year
- The OBD-II adapter being used
- A description of what happened
- Screenshots, when helpful
Getting Started
Plug your compatible Bluetooth Low Energy OBD-II adapter into the vehicle's OBD-II port. Turn the ignition on or start the engine, make sure Bluetooth is enabled on your iPhone, and then open Car Health Data.
Follow the instructions in the app to connect to the adapter and begin recording supported vehicle data.
Frequently Asked Questions
Answers to common setup and connection questions.
Which OBD-II adapters are supported?
Car Health Data is designed for compatible Bluetooth Low Energy, or BLE, OBD-II adapters. Compatibility can vary by adapter, vehicle, and the communication protocols supported by the vehicle.
Why won't my iPhone connect to the adapter?
- Confirm that Bluetooth is enabled on the iPhone.
- Make sure the OBD-II adapter is firmly plugged in.
- Turn the vehicle ignition on or start the engine.
- Keep the iPhone reasonably close to the adapter.
- Close other apps that may already be connected to the adapter.
- If necessary, unplug the adapter briefly and plug it back in.
Why isn't the app receiving vehicle data?
Confirm that the adapter is connected and that the vehicle ignition is on. Some vehicles do not support every OBD-II measurement, and supported data can vary by make, model, year, and engine control system.
Does the app work when the engine is off?
The adapter may receive power with the ignition off, but most live engine data is available only when the ignition is on or the engine is running.
Is Car Health Data a replacement for a mechanic?
No. Car Health Data is an informational tool. Vehicle data and automated analysis may be incomplete or inaccurate and should not replace inspection, diagnosis, maintenance, or repair by a qualified automotive professional.
How is my information handled?
Information is handled as described in the Car Health Data Privacy Policy. The app and service collect only the information needed to provide their functions, maintain accounts, troubleshoot problems, and improve reliability.
Additional Resources
The detailed setup guide and Privacy Policy are also available from the top of this page.